Orders & Payments

What payment methods do you accept?
We currently accept PayPal as our sole method of payment. All prices on our website are listed and processed in U.S. Dollars (USD).
Who can place an order?
You must be at least 18 years old, or the age of majority in your jurisdiction, to use our website and place an order.
Can my order be canceled?
All orders are subject to acceptance and availability. We reserve the right to cancel orders due to limited product availability, pricing or description errors, or suspicious/fraudulent activity. If your order is canceled after payment, you will receive a full refund to your original payment method.

Shipping & Delivery

Where do you ship?
We ship exclusively within the United States. We do not offer international shipping to other countries at this time.
How much does shipping cost?
We offer free standard shipping on all orders. Additionally, we cover all tariffs and customs fees.
How long will it take to receive my order?
  • Order Processing Time: 1-2 business days.
  • Standard Shipping Time: 5-8 business days.
  • Note: Timelines are estimates and may vary slightly due to carrier delays or external factors.
What if my package is lost or stolen?
We are not responsible for packages once they are marked as delivered to the address provided at checkout. If you believe your package was lost or stolen in transit, please contact us at [site_email], and we will assist you in filing a claim with the shipping carrier.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy starting from the date your order is delivered. To be eligible, items must be:
  • Unused, undamaged, and in the same condition you received them.
  • In their original packaging with all original tags and labels attached.
  • Exceptions: Custom-made, personalized, or made-to-order items are not eligible for return.
How much does return shipping cost?
Return shipping is completely free. We cover all return shipping costs so you can shop with confidence.
How do I initiate a return?
To start a return, please email us at [site_email]. We will provide you with the necessary steps and return instructions.
Do you offer exchanges?
We do not offer direct exchanges for different products or sizes. If you need a different item, we recommend returning the original eligible item for a refund and placing a new order. However, if your item arrived damaged or defective, we will gladly exchange it for the exact same item.
When will I receive my refund?
Once we receive your return and confirm it meets our eligibility requirements, we will issue a refund to your original payment method (PayPal). Please allow up to 10 business days for the refund to appear in your account.
What happens if my return is rejected?
If a returned item does not meet our criteria (e.g., it shows signs of use or is missing original packaging), we will send it back to you, and no refund will be issued.

Contact & Support

How can I contact customer service?
If you have any further questions, you can reach us via email at [site_email].
What are your business hours?
Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM.
Where are you located?
Our official business address is:
[site_title]
Strada Doicești 28
Voluntari 077190
Romania